put on hold and the line gets dropped

<p>I call into the customer service at your company and speak to a lady called londela. I ask her to speak to a manager or ops manager. Mind you this is at 16:15 roughly. She then continues to put me in hold and leaves me on hold till 17:08. The lines then gets dropped on me. This because once the call reaches the 1 hour mark it gets cut. She knew this amd didnt bother to refresh me at all. Mind you if you do the math,that clearly isnt an hour. That tells me she dropped the line on me. This is the most apalling customer service experience i ever had. I work in a call centre as well and if any of the associates at our company should do that they will be showed the door. This lady clearly thinks nothing of me as the customer and your companies reputation. If she had gotten a manager as i requested at the time i requested i wouldnt have been told when i called back that the managers are gone. According to another agent or team lead she sent a request to the manager to call me at 16:15. Then why didnt a manager call me before they left? Im the customer and you got my money now you treat me like garbage. This is totally unexceptable and would like something to be done about this. And promptly! This agent is clearly one of the reasons we as call centres get a bad rep,not to mention your company. I love your company however this experience makes me want to take my business else where. I spend thousands of rands with your company every year and would like to be treated with dignity at the least. Whoever reads this at your company if someone from your corporate offices cant call me then dont even bother. I will make this a very public thing that i promise you. I can take that thousands i have and make sure the media knows about this. </p> <p> </p> <p>Kind regards</p> <p>Harvey</p>