Pushed around from store to store all day 4 days later and still no response from Telkom

<p>Iv'e been to Centurion Telkom on friday afternoon of which i must say the staff couldn't be much bothered about clients. The manner in which the store conducts services is horrid. This is just to start my exciting day so my reason for being at Telkom was because the area which we are situated at the lines keep getting ******. So Telkom sends a message “Dear Telkom customer, order ********* has been cancelled due to infrastructure constraints. We would however, like to offer FLLA as a wireless alternative. Should you be interested in the product, please visit your nearest Telkom Direct shop or log onto www.telkom.co.za or for more information, please contact 10217.” at centruion after waiting the lenghty unorganised process comes my turn to which my surprise they don't have stock on the wireless sim cards. So the lady assures me Forest Hill Mall Telkom has these sim cards through the peak traffic on a Friday afternoon i manage to get a lift to forest hill as 3 lines are affected for the past 2 months or so and we getting billed alot for a service we cannot even use can you believe this?!?... So anyways I get to Forest Hill Mall and get to Telkom a kind lady assists me here saying she does have stock but the next few words will make you laugh a little humour is good for some and some fume at the time... Are you ready to hear this part??? OK let me go ahead and tell you the 2 people in the store have not been trained on how to activate these sim cards CAN YOU BELIEVE THIS??? How does Telkom hire assistance and not train staff on HOW TO EXECUTE TASKS ON SERVICES THEY PROVIDE??? So iv'e had about enough at this time and call the call center which was a complete waste of time the manager was hesistant to assist me at first telling the lady i spoke to MbiliPP that she had to execute another query was my query not so important at the time as a paying customer? so i decided to hold till she could assist me of which she came on the call immediately some jokes they have hey? The lady could not assist me at all saying i should try again at another branch does Telkom really take their customers as jokes? That was an insult but i insisted i get help required as i'm supposed to I'm paying for the service and require the back up service when needed and this is for 3 lines I need to get them up and running again without them we are loosing money. They requested i send them an email with the necessary documents of which was done that same evening when i got home and to my surprise i still haven't received a response. Highly frustrating don't you think? A line that doesn't work... A line we pay for... False Promises</p>