Pure INCOMPETENCE

Hello, My contract phone line was closed due to over-spend limit of R2. 72. * I paid the amount of overdue on Wed 19 Dec '18. * Called in to check if they have received the payment so as to open my phone line and the lady[Gugu] told me she "escalated" the matter and it would be opened before EoB that day Thurs 20th, * On Sat I called to find out why is my line still closed, the agent told also td me he is "ESCALATING" the matter and my line will be opened within four hours. * Four hours lapsed, line still closed. I called in again and spoke to a lady Princess who also "ESCALATED" this problem. After speaking with three different customer service agent my line is still closed. How difficult can it be to u suspend a line, does it required some neurological expertise or some astrological s**** to unusupend a suspended phone line or is just brazen sheer incompetence. This is a 6 week old contract which I am considering canceling as a result. Please kindly assist.