Pure customer centricity

On the 07/02/2024 I went to Telkom TDS at Carnival Mall because my lines were suspended even though the payment was made. I was helped by Sibusiso Nkosi. He was so helpful. He logged a ticket and gave me a reference number, and said he'll do a follow up and revert back to me. What I liked was the fact that he listened attentively to what I said. Even though I left Telkom with my lines still suspended but Sibusiso gave me hope...

A day later, 08/02/2024, Sibusiso said he's off duty, and he advised me to call the call centre, and I did. The lady who answered the phone was so helpful. Her name is Roseline Seabane and it was 1.21PM. She listened and paid attention to details. She then apologized for the inconvenience. She promised to escalate the matter, and she did because few minutes later I got an email from Telkom as they wanted me to send the proof of payment, and I did. Lo and behold, in no time my lines were unsuspended.

Thank you Sibusiso | Thank you Roseline | a special thanks to the department that intervened hastily and unsuspended my lines...

With dedicated people like the above mentioned, there's hope for Telkom. May the Lord richly bless you guys for being selfless, and for being customer centric.