PUNISHMENT FOR GLOBAL PANDEMIC

TO WHOM IT MAY CONCERN:

Due to the current global pandemic, I have been forced into an uncomfortable situation which has created unforeseen challenges which I am now faced with. I have been a client of yours for over a year now and I can truly say that I am appalled by the poor service I have been receiving as a loyal client. Due to the recent pandemic I have been placed in a position of not being paid since May 2020. I have however still kept my loyalty to you and made arrangements so that I can ensure that you (TELKOM) still receive your monthly payment as per our agreement. I noticed yesterday that my internet has been switched off with no warning or reason as to why this is. I took it upon myself to make contact with one of your consultants within your Customer Service department, which I then explained to the lady that I have not received any form of income since the month of May 2020. I also mentioned to her that I have made arrangements to pay my account despite the loss of income, and that the payment will be made from a different account (as arranged). She could not inform me why my internet has suddenly been cut off (DESPITE MY PAYMENTS), and advised me that I need to pay an additional fee due to the payment bouncing off my personal account. I have also been receiving messages stating that I now have to pay an additional amount on a monthly basis, SIMPLY BECAUSE I now pay from a different account. I am absolutely disgusted and DO NOT AGREE AT ALL, the situation I have been forced into is beyond my control AND DESPITE OF THIS, I STILL made a plan to make payment. I still arranged that you would receive the monthly amount so that I could avoid my internet being switched off. This does not make ANY sense whatsoever, as now I am expected to pay MORE simply because of the global pandemic??? I asked her to REMOVE the debit order as I will continue paying from a different account but she informed me that there is absolutely NO WAY they are able to do this. This is an absolute disgrace as I am now, not only suffering the effects of the pandemic BUT ALSO now being charged ADDITIONAL costs for something beyond my control! PLEASE EXPLAIN THIS TO ME? And on top of this, I am now being restricted to as I have NO internet, which means that I am unable to find employment elsewhere AS WE LIVE IN A DIGITAL AGE? PLEASE help me understand how this is fair? I did NOT plan to suffer loss of income, I did NOT plan to make alternative arrangements in order to pay my service provider, I have been FORCED into a situation that I wasn’t able to prevent and now I am expected to pay additional fees for it? Since we are discussing costs, I have agreed to a line of 10mb’s, which I have NEVER received 10mb’s of, I consider myself privileged when I am able to get 6mb’s out on a GOOD DAY. This was discussed and I was informed that you do provide coverage within my area but it has not been the case. So seeing as you would like me to pay MORE than I agreed to due to the global pandemic, on top of that I am paying for an incomplete package??? AGAIN, please could someone explain to me why this is? I am losing out and unable to keep contact with potential employers as I now have NO internet and it is not only incredibly frustrating but it is resulting in me having severe anxiety as I have no way of looking for new employment so I am able to start earning again. PLEASE URGENTLY CONTACT ME