Punishing me for their incompetence

September I tried to get hold of Telkom via live chat but couldn't get any answer. I reached out on Facebook to get my banking details updated. I was given a reference number and told to email. I did. Got a response in 2 hours that my landline details had been updated. I asked for my mobile account to have debit order details updated. Was given another reference number. Early December I receive an invoice charging me R200 for unsuccessful debit orders. Because Telkom decided not to update my banking details.

I emailed back repeatedly but no response in over a week. Social media team and live chat are just saying I must pay.

Reference al **********

Please find someone - other than Rafeeqah the *********** *** who caused the problem in the first place - to remove the damn charges!!

If it's not removed I will reverse the debit order with my bank. Very simple.