Punishing customers who do not want new Telkom line/service

My mother's Telkom line just went dead last Wednesday (16/10/19). It first went to crackly noise/friction that my mom could not hear people speaking to her - then line is now dead. I called Telkom today - spoke to Nompilo who said that because my mom has said "no" to new Telkom line service they want to implement, they are 'cutting/disconnecting' the lines. Can you believe the audacity of the Telkom. My mom is a pensioner - she pays less than R100p/m and gets free calls on weekends and after 7pm during the week - now they want her to change to a service to pay R199p/m excluding calls? SERIOUSLY - IS TELKOM GOING TO PAY THESE COSTS? MY MOM CANNOT AFFORD IT !!!!! When the Telkom person spoke to me about this new service - we said no, due to cost factors - the lady confirmed that it was fine - but if the Telkom line was ****** or broken, then the Telkom technicians would not fix it and I said we understood the chance we were taking There was absolutely nothing wrong with my mom's line until last Wednesday - now TELKOM IS PUNISHING ALL THE CUSTOMERS WHO SAID "NO" TO THE NEW SERVICE !!!! - WOW - WHAT **** SERVICE !!! BUT THAT IS NOTHING NEW WITH TELKOM - THEIR SERVICE IS ****/PATHETIC/ NON EXISTENT - THEY ONLY THINK OF PROFITS IN THEIR POCKETS - NOT ABOUT THEIR CUSTOMERS !!!!

I demanded a technician to investigate my mom's line today - Nompilo took my cell number for somebody to call me - if they do not call - I will be taking this further and phoning every single day for some kind of service !!!!!!!!