Punished for Telkom's Uselessness

<p>I requested a transfer of a line from Business to Residential on the 2nd of February 2017. The Telkom staff providing services to our company and my residence (respectively) consistently failed to update me regarding progress. I had to send MANY emails between February and April requesting ANY sort of feedback from Deidre Dennyschen and Riana Jansen van Vuuren. The feedback was mostly vague and inconclusive and the average response was that they would check for feedback and get back to me. I eventually received NO confirmation that the line was transferred from Business to Residential, until the 24th of April, when I suddenly received a request for payment of R1069.00. At this point I still assumed that the line was paid for by my company, as I was still logged into the router with the company credentials and received daily usage reports. I was trying to make sense of the situation when the next moment I received a message saying my service is now suspended due to non-payment, without any fair warning, and without ever receiving an account or request for payment. Now that I have paid, I got told that the ADSL will only become active after payment reflects on the system. When I log into Telkom Online, it shows no amount due and that payment was made. When I contact Telkom, they say that payment is not reflecting and the service will be reactivated when it does. I then did further research and saw that people could send emails to ********** or to send Proof of Payment to Telkom, whereby they can manually activate the line. When I wanted to pursue this option, the agent repeatedly told me that "No the payment have not yet reflected as all payments do take up to 48 hours to reflect on telkom system." I said that I understand but am requesting for assistance as was given to others under the same circumstances. I know that the ADSL can be manually activated and the system shows that I have no outstanding payments so why is Telkom REFUSING to assist? The phone-support, Facebook support, online chat, Corporate and Residential Customer Care departments all displayed the same "couldn't care less" attitude that Telkom has become known for. Judging by the general public's responses to Telkom's poor service, with evidence all over the internet, perhaps we should become accustomed to a pathetic, sub-standard service provided by a parastatal with a historic monopoly on fixed line infrastructure. Maybe we should just get used to the fact that Telkom is ONLY INTERESTED IN OUR MONEY but doesn't provide services that come even close to justifying their draconian approach towards their customers. I am at the point where I have to choose between A: chewing my own pulses; B: Swearing at everybody representing Telkom; C: Have an oblivious attitude in terms of expectations when it comes to Telkom. <br />I have decided to share my thoughts here. TELKOM IS PATHETIC. If anyone is still wondering about this, do not expect miracles from Telkom! Do not have high expectations. <br /><br /></p>