Punished for poor administration

<p>In May of this year I joined Afrihost as a new service provider. They were to take over my line and I would pay line rental through them. I filled out all necessary forms and requested Telkom to move my line into the holding pool. </p> <p>Today I return from holiday to fund that my internet is not working. I call Afrihost, and after about half an hour of testing, I finally find out that they are still not managing my line. I am instructed to phone Telkom to request a reset.</p> <p>Upon getting a hold of a Telkom representative and explaining my story, I am told that my line has been suspended due to non-payment... I have been paying my Afrihost account diligently and my phone line from telkom diligently. Upon further investigation I discover that Telkom has still not moved my line into the migration pool and as the line is not meant to be their responsibility, they are not billing me for it... Afrihost doesn't have control over the line so they are not billing me either.</p> <p>Now I'm sitting here with no internet because Telkom is unable to complete their administrative functions correctly and move the line into the holding pool for afrihost to take over so I can pay for it. </p> <p> </p> <p>Please.. Somebody... Anybody.. Explain this logic to me! </p>