Pulling my hair out

<p>Went through the application process oniine a week ago. Then followed up on 10213 but hung up after almost 2 hours on IVR ****erally). I missed the Telkom follow up call but phoned back twice and it went dead. Then I called 10213 and the sales person said he didn't follow up on queries - I needed to start again. He refused to look up my application! I asked to be transferred and he put me through to another division which claimed to be '3rd party' - they also refused to follow up. I then got a mail that my application had expired but it doesnt allow me to reply. I reapp**** on line but currently 40 minutes on the IVR and holding ...</p>