Pull your socks up Telkom!!

This is the second time i have put in an application for a router and Wifi and it has been unsuccessful. I app**** for the May deal on 30 may 2018 and after 48 hours no one can give me feedback on the credit check being done, The Sandton branch where i app**** is unable to give me any way forward and the call center is also giving me the "Im sorry ma'am there is nothing we can do" No one can escalate for feedback with the vetting dept, no team leader, no manager, not the branch. Nothing??!!! I have submitted everything from my ID, proof of residence, bank statement and even my Pay slip. And I guess thats how they roll, no wonder people have always been disgruntled about Telkom, yet I though I will give them the benefit of the doubt