LP
Louis P

1 reviews | Active since Sept 2015

30 Sept 2015, 15:02

Pull your head out of your ass!

I purchased a Smart50 account from the Telkom shop in the Pinecrest Mall on Staturday. Before signing the contract I had specifically asked a few things of the store manager including bringing in a ****le with me and asking whether the sim card would work with the ****le. I also asked if the coverage was good. To both of these I was told that all will be weel.<br> <br> Found on Saturday that the sim given would not fit the ****le but that was a minor irritation. I also got a message on the phone to say that I had exceeded the data useage despite only using 2 mb at that point. I went back to the stoor the next day and queried it and I was told it was glitch in the system.<br> <br> Got to work on Monday and found I had little to no signal (if there was any signal it was 2 bars of 2 g). I also got an sms telling me I had reached the spend cap I had ut on my account despite not making a single phone call or sending an sms and I still had more than 300 mb of data left. i went back to the store but the manager was not there. only upon threatening to get lawyers involved did she phone me back.<br> <br> I was told to phone 180 to cancel contract but they say this can only be done at the store. Fuming mad.

0
Replies (1)
Telkom
Telkom's reply30 Sept 2015, 17:53
Official
Hello CaptainE,

Thank you for informing us. Your query has been escalated to the store manager for assistance and feedback will follow.

Your ***

Regards,

Eric
Telkom Social Media Team
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