1 reviews | Active since Sept 2015
Pull your head out of your ass!
I purchased a Smart50 account from the Telkom shop in the Pinecrest Mall on Staturday. Before signing the contract I had specifically asked a few things of the store manager including bringing in a ****le with me and asking whether the sim card would work with the ****le. I also asked if the coverage was good. To both of these I was told that all will be weel.<br> <br> Found on Saturday that the sim given would not fit the ****le but that was a minor irritation. I also got a message on the phone to say that I had exceeded the data useage despite only using 2 mb at that point. I went back to the stoor the next day and queried it and I was told it was glitch in the system.<br> <br> Got to work on Monday and found I had little to no signal (if there was any signal it was 2 bars of 2 g). I also got an sms telling me I had reached the spend cap I had ut on my account despite not making a single phone call or sending an sms and I still had more than 300 mb of data left. i went back to the store but the manager was not there. only upon threatening to get lawyers involved did she phone me back.<br> <br> I was told to phone 180 to cancel contract but they say this can only be done at the store. Fuming mad.
Thank you for informing us. Your query has been escalated to the store manager for assistance and feedback will follow.
Your ***
Regards,
Eric
Telkom Social Media Team
***
Thank you for informing us. Your query has been escalated to the store manager for assistance and feedback will follow.
Your ***
Regards,
Eric
Telkom Social Media Team
***
