providing internet service in the area

Telkom u visited my home at 51 Camphor Road to check for signal. U said u'll put a cable to improve service but never came about. I wrote and letter to cancel the contract cause I can't provide the service. I sent the letter in to Liberty mall 8ta. It's four months on and u still taking me money. I asked if u could come install a fixed line adsl it never happen. All I would like to do is use the internet that I'm paying for. The network is back very bad. Come check for yourself 8ta. Please just fix the problem or give my money back.