RC
Rodney C

1 reviews | Active since Jun 2011

03 Jun 2016, 14:24

Prove that the dead have come to life and died again

<p>My mother passed away and I personally went into a Telkom direct office and cancelled her account after presenting them with her original death certificate which they copied and placed on their system. I have now found out that the prepaid phone at one of my houses is still in her name and I am trying to get it changed to my name so that I can convert to a post paid line. One would think that that would be easy as my mother, believe it or not is still dead as a door nail. Telkom now want me to travel over a 100km to the nearest office and present her death certificate again before they will change it to my name . having said this , they are prepared to give me a new number over the phone...NO PROBLEM but my dead mother's number is no go territory over the phone...perhaps she has miraculously come to life again and then died again...something I must reprove in person... Where do we find these *********** M O R O N S</p>

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Replies (2)
Telkom
Telkom's reply05 Jun 2016, 07:38
Official

Hi YendorC

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM239864 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

RC
Rodney C's update10 Jun 2016, 06:38
Reviewer Update

Complaint acknowledged but 1 week later still no reply with any possible solution...in fact no response whatsoever.