Protus - the Magical Technician that knows everything

Oh my goodnesss.....where to begin.

So for 3 weeks now our business landline has been unable to receive calls from other network providers. We only receive calls from Telkom mobile numbers and telkom landline numbers however we can make outgoing calls to all network service providers. We have a FLLA wireless landline, when we fetched the sim card we were advised that the sim card would be able to work on our mobicel cellphone- AND it does. It just doesn't receive calls from other network providers. Like I say. I have called everyday for three weeks- sometimes twice a day to find out progress on this fault and every day I received progress and was given the notes made on the system by the technicians...except today - I dealt with a consultant by the name of Protus- who sounds like he's fresh out of high school. Didn't even take my fault number. Didn't even listen to what I had to say. Told me I need to phone the mobile fault line number- surely if I have been calling the incorrect number for three weeks I would have known about this by now. Insists I must take the phone to a Telkom store as it is a problem with the phone and it cant be in a cellphone- 1) I think the Telkom store would have informed us this if this was the case, 2) Surely if it was a problem we wouldn't be able to make outgoing calls or even receive the Telkom incoming calls, 3)surely the consultants I spoke to previously would have made mention of this before, all of which assured me that there were technicians fixing the line etc. He than told me that my Fault reference number - which is what I was told it was- isn't a fault but a request for a technician to see the landline but since its a cellphone that I am using its not the case... even questioned and asked me if I have my own cellphone... EVEN breathed "Oh God" when I was trying to tell him exactly what is going on and why would I listen to him when I have been told the same thing for three weeks from different consultants and now all of a sudden he has a new story to tell.

Furthermore when I asked to speak with management - he asked me "for what" than he told me that there is no management available and than I asked for a supervisor and than he told me there was no one available - he than put me on hold and didn't take me off again

Can someone in management please contact me - My FAULT REF NUMBER IS ***.

Please I hate losing my patience and getting frustrated but this call with Protus was the worst experience I have ever have,

Please send him for training.