Prorata fees not explained upon inseption

<p>Telkom staff has failed drastically to inform me as a client about it's pro rated fees upon the inspection of my upgrade. I did not fill in a to king form that acknowledges me approving to be double debited. I've always been a loyal telkom client and I have never experienced such within the 4 years I've been with them. I cannot pay my last payment on the 20th of October 2016, upgrade on the 24th October and thereafter get debited for October and November 2 full amounts. I refuse to pay twice for 1 month and I will not be held liable for the negligence of uninformed staff who lack training but are just after sales! I I'm tired of taking my time off work to go to the maponya mall just to make sure my query is sorted, however whenever I go there the manager is not there and I'm being told that they will call me. Two weeks has passed and I still have Not received a phone call from anyone. Do they ever take their clients seriously? I need my query sorted out or they can take their phone back and terminate our relationship. </p>