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nombuso D

1 reviews | Active since Dec 2009

04 Jul 2017, 13:28

Prorata charged no help to reverse

<p>I enquired about a laptop deal with fourways crossing on Thursday I was told about the prorata & requested that the deal be loaded on Sarturday the ( 1st July) to aviod charges, to my surprise I was charged for June when I didnt have a contract in June. Went the store today was told to expect a call from billing, got the call & was tranfered to 4 different people after a good 45 min of holding the last guy I spoke to told me I had to go back to the store & call from there ... cant tell you how annoying this is ... please fix</p>

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Replies (2)
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nombuso D's update17 Jul 2017, 10:56
Reviewer Update

no one has made contact its over a week now

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nombuso D's update10 Aug 2017, 14:46
Reviewer Update

I received an sms to say this was resolved. I recently got a statement to show that this was not resolved called in & spoke to Frans he confirmed that the reponse was that I got the device on the 27th which is not accurate & the whole point of the query, please resolve no agent has called to follow up on this ???