Proof of Purchase not available

<p>You’ll never see me upgrading or buying anything from Telkom nor refer people to Telkom, after a bad experience I had today. I bought a Galaxy S7 last year April/May, after a year starting February this year my front camera (selfie camera) has been throwing an error “Camera failed”. Today I called and asked one of the Telkom agents as what to do with this issue I’ve tried all the tricks in the book, they advised that I take the phone to the nearest Telkom store, which I did.<br /> I went to the store I was told that it has to do with Samsung so I should go to Samsung store, I went to the Samsung store customer service, and they said I should have my proof of purchase which can be requested in any Telkom store. I went back to Telkom store and requested a print out of my proof of purchase.<br /> I was assisted by this lady in Cape Gate mall, who told me that if my phone was bought last year, they won’t be able to help me as they have changed the system they are using a new system, I asked if there hasn’t been any migration of the old accounts, in my understand you can’t delete everything with no migration done for the old clients, why isn’t the new system integrated with the old clients data. She said no she can’t help me there’s nothing she can do. I called the 180 again as I was directed by them to the store and they couldn’t help. This means now I will be stuck with the Phone that I bought at Telkom and can’t be fixed because they can’t print a proof of purchase due to the system change, which doesn’t make sense that’s absurd.<br /> <br /> Why would you delete everything? Meaning you selling these devices because you wanna get rid of them or what, there should be proof of purchase no matter when you bought the phone even if its 5 years ago there should be a record.</p>