Proof of purchase and ID for what. Easy for you guys to ***** money no questions asked

I purchased a phone 2 years ago at N1 City Telkom Direct and I was paying insurance for my device monthly without fail. I moved back to Joburg for the time being and happend to forget my ID in Cape Town where I work and I have been here for the past few months due to Covid at work so it wouldnt be practical to go back to get my proof of purchase and ID book.

I have recently broken my phone and I have been trying to book my phone in for repairs and I have been assisted in Jabulani mall by a friendly gentlemen who took my drivers licence and my only problem was not having my proof of purchase and asked him to request it from the telkom branch I bought it from because I do not have it. So he sent me to Westgate Telkom Direct as they wouldnt require it. Going there I approached a very rude agent whom didnt even assist me with my driver's license and she didnt even give me a chance to explain my predicament. I have been phoneless for some time and its a huge inconvenience in my life as I have been paying insurance and installments for a device that according to them "I do not own" because I cant prove it using an ID book and proof of purchase. Its funny how such enquiries are not made when debit orders fly out of my account no requests are made.

Im appalled for 2 years I have been paying you guys but I get refused service for what I have been paying for due to silly things. Im on the edge of stopping my contract and services with and choosing a provider that is more competent. Im infuriated because we work so hard for money and these *****s happily take our money and don't provide us with services when needed.

End of rant. You guys need to start treating your customers better. What the hell.