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shaheed E
1 reviews | Active since Oct 2014
31 Mar 2016, 16:06
Proof of purchase
3 weeks ago i ordered myself a galaxy s7 edge over the telkom web.I have recieved the phone however i did not recieve the proof of purchase for the phone which helps me when i need to repair my phone for what ever reason.I have contacted Telkom customer care to get the sale team to provide me with the proof of purchase.I have been phoning continously to sales and marketing and customer care for an update but nobody has one.Please guys this is totally unacceptable,where is the customer service?
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Telkom's replyOfficial
31 Mar 2016, 17:50Hello shaheed1984,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply31 Mar 2016, 17:50
Official
Hello shaheed1984,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.