Proof of Purchase

My sister inlaw went to the Telkom store in Kenilworth to get a POP,as her s4 screen cracked. It is 5 days later and still NO POP.HOW LONG DOES IT TAKE TO REQUEST A POP? Her 2 year warranty and ADH claim is almost expired. How long must she still wait for this to happen? PATHETIC AFTER SERVICE. You can literally walk into any shop and request a POP for the item purchased there,BUT NOT AT TELKOM. SERIOUSLY??????