Promotional items billed

App**** for a Smart home premium package R899 in July 2015 this includes ADSL plus voice plus 2 1g and 2 x 100 minutes sim cards with range extender etc.<br> Now on my bill R3799 is billed for all this. This was not ever invoiced nor showed ANYWHERE . This in contravention of the CPA. ALSO a dispute was logged on 3 September. I received a SMS on 10/09 that my service is going to cut. When I phoned today between Sales and Account queries nobody could help. While I am writing this I am holding and listening to the elevator music. It's my 5th attempt - lines get cut either after 15min/ 5 min or 10 min... inconsistent inconsistencies. Kindly help me to sort this out.