Promotional items billed

App**** for a Smart home premium package R899 in July 2015 this includes ADSL plus voice plus 2 1g and 2 x 100 minutes sim cards with range extender etc.<br> Now on my bill R3799 is billed for all this extras. I have a huge outstanding amount on my account - monthly usage is R1000 or less and my debit order is for R1500 - guess who is getting ****** with R500 per month.<br> <br> Previous attempts to report this has lead nowhere - logged on HP in September.<br> To phone Telkom is a bit pointless as Sales refer me to Promotions and vice versa.<br> <br> Kindly assist urgently? Or would ICASA be the better route to follow?<br> <br> thanks