jG
john G

1 reviews | Active since Oct 2014

31 Mar 2015, 16:32

Promises that are broken.

I have had an ADSL line for the last 5 years. Suddenly at the beginning of March a red light came on my modem and it has been there ever since. I have been phoning 10210 everyday and everytime I have been pushed around from pillar to post. Whne I eventually get through to them because the waiting time is on average 45 minutes I am told that my telephone line is just a voice line. Nobody can tell me why my ADSL line dissappeared, all they say it was a system fault.<br> <br> i have been to just about every department and still nobody can help me. Mr Naidoo, a technical support manager was supposed to come back to me with an answer. I am still waiting. I have already contacted the minister of communacation and also no luck .As a tax payer of this country I demand better service and I trust you wil be able to help me. My Telephon number is ***

0
Replies (1)
Telkom
Telkom's reply31 Mar 2015, 20:12
Official
Hello johngrubb,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100442.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,