Promises, Promises, Promises....

After phoning for a new installation of a Home Line and Adsl on the 3rd of September, they told me this will take maximum 14 working days to complete.

Today on the 14th working day I phone Telkom helpdesk, after following up everyday of the week. They now inform me this will take up to 30 working days.

Funny how the days can just increase when they feel like it. Every single day that I have been speaking with people on the help desk they have said 14days maximum.

Even yesterday the 19th September they made promises that the supervisor will be phoning me back before COB and guess what. Still waiting, because they where so busy they couldn't assist me. So why do you even have a help desk if they can't assist?

Order number ***A, CBS Order 445029 Incident Number ***