PROMISES PROMISES AND NO PROBLEM SOLVING

<p>Good day</p> <p> </p> <p>As per previos complaint nothing has been done regarding my problem, after the prevois complaint.We app**** for a 4 meg per second line. They came to install the system on 15 July 2017 we have up to date never had a 4 meg per second line , as per a speed test done on the Pc we only have a 0.04megs per second. We have been phoning at least 2-3 a day since Monday to get the problem sorted their response is that there is no problem with the line and if they send a technician out we would be lyable for the costs. We agreed saying we just wanted the problem solved, according to Telkom a technician was here on Thursday, but there was no one here to fix the problem . And we still have no internet and no answer as to why? </p> <p> </p> <p> </p> <p>We recieved the reply: Hi Lucyltrep1,<br />Thank you for making contact with us<br />This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.<br />We really do apologize for any inconvenience caused to you.<br />Your reference number is: AI ********** <br />Regards<br />Launa <br />Telkom Social Media Team</p> <p> </p> <p>NOTHING HAS BEEN DONE TO RESOLVE THE PROBLEM NO FEEDBACK HAS BEEN GIVEN.</p> <p> </p> <p>SO PLEASE WHAT ARE WE TO DO TO GET OUR PROBLEM SOLVED ????????</p> <p> </p> <p> </p>