Promises, promises ...........

<p>On 22 October a SMS was received to inform me that Telkom was busy with an upgrade in my area and that difficulties may be experienced, due to stabilization, for a period of 48 hours. My line was disconnected although a follow-up SMS on 27 October ( 5 days, not two) declared thd upgrade to have been completed by which time the faulty line has already been reported. On Monday, 31 October, a visit was made to a Telkom store during which the fault was, reportedly, escalated (whatever that may mean). Shortly hereafter a SMS was received to say that I would be telephonically contacted within 24 hours - two weeks later I am still awaiting this call. On 6 November a SMS was received to say that fault 64CRK281016 is in hand with the Technical Repair Devision - but this is where it all ended except to say that on 12 November an account, for the full value, was received to be paid by the end of the month for a non-existent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>