Promises Not Met

I have been communicating with Telkom for the past month about migrating my package. they keep saying that it has been escalated and i will be contacted but i have heard nothing from them. after taking a contract with them, i want to migrate my package after month one but was told i can only migrate after 3 months. i then go back after 3 months and i'm now told that if i migrate, my contract starts from month 1 again.... Why did i have to wait for 3 months if its going to start from month one again.<br> <br> i have repeatedly asked for someone to contact me but all i am told is that it has been escalated to the area manager. i am really running out of patience and i hope that people read this before considering going to telkom mobile.