Promises made but not kept still no installation

On the 2 of July I app**** for a business land line. I paid my deposit and they assured me I would have installation done in 7 working days, being a business line it would have high priority and would probably be done sooner. its now been 40 working days and I still have no line ... I reported this to hello peter and I received a response from Telkom confirming installation on the 20th of August 2015 and I have called on several occasions and have sent out several mails. it seems has though the only way to get a response out of Telkom is trough hello peter. very disappointed in the service levels and desperate to have a land line fingers crossed.