Promises but zero service

<p>Last week Thursday I requested an agent to call me for your 10Mbps adsl line as I wished to upgrade. A representative called me late in the afternoon and said they would call back as their systems are down, what do you know? No call back. I request another one again on the Friday only to get told my exchange doesn't support 10Mbps which I know it does as someone else I know on the same exchange has a 20Mbps line. So I go into the Telkom store and they say my area does support up to 20Mbps. I then again request an agent to call, no call back. I keep contacting the Facebook Telkom team and they Keepy saying "Someone will call you soon". On Tuesday my ADSL line goes down mysteriously, and it's still down. When I reported the fault on Tuesday, I was given no reference number, I only received this yesterday from your online agent. So now, I don't have my 10MBPS upgrade, I don't have an ADSL line, no one is getting back to me, and I'm still expected to pay for a service I am no longer receiving.</p>