Promises are not kept

Good day fellow Hello Peters...

I took out the R599 Telkom deal that includes the installation and the Lit Tv Box and the Wifi extender, they told me that i qualify for the deal and the items, that was on 15 January 2018. The installation took place on 02 February 2018, 2 weeks after the order was opened. The technician came and i asked him if he perhaps has the Lit Tv Box and the wifi extender, because i already got the router. And he said no i must go to Telkom and get it there. So that same evening we went to Telkom Cape Gate, no they have a waiting list and i have to wait about 2 months atleast and then i pay for a service i am not getting. Okay so my wife and i went to Telkom Tygervalley and they are out of stock. So Monday 05 February 2018 came and i phone Telkom 10213 and now they tell me that i am not qualified to get the 2 extra items. I phoned head office and i keep getting put through to sales which is useless. I ask for a manager or a supervisor but there is none that can help me, i phone billing and there is also no one that can help me...i have sent several mails to telkom and still no answer. people warned me against the ****ing **** service and i should have listened. Hope they get this review about how *** they are.