promised to fix line, it's been 1 week since call.

Let me start off by saying I have a 2 meg capped UNSHAPED line. <br> Basically about 2 weeks ago I noticed my internet speed being a bit laggish so decided to do my own tests. Turns out that i wasn't getting my 2meg line speed I was paying for and in fact i was getting 1 meg line speed. No more, no less.<br> I then contacted my ISP and they said everything was fine on their side and that i should contact telkom, which i did. After waiting on the call for about 40 minutes i finally get through to someone who does some tests and eventually asks if the problem was still there. It was. 1 meg line speed, no more, no less.<br> He then tells me someone will come out to investigate and fix my line.<br> I even get an sms asking if my line has been sorted to which i respond with the appropriate prompt for NO.<br> <br> It has now been 1 week since my call and 2 weeks since my problem. <br> I am paying for a particular service and I am not getting what I am paying for. This is basically theft. And I demand it to be sorted out ASAP.