Promised Credit to my account and Refund

I upgraded my contracts *** & ***) September 2015 but the worst nightmare of my life since these upgrades was processed.<br> 1. Telkom Mobile loaded a data bundle on my account/s which I did not ask for<br> 2. Various Consultant confirmed it is a promotion and therefore a charge will apply and a credit to my account to balance the charge to ZERO<br> 3. No credit/s has been passed<br> 4. A contract/s that is meant to cost me approximately R349 per month is now costing me approximately R1200 being debit off my bank account<br> 5. This is an on going battle since October 2015<br> 6. I have made most probably 1000 calls to Telkom Mobile and to date nothing is resolved and my money is debited out of my account and still no refund to my bank account<br> 7. On the 15/01/2016I received a call from one of the Advisor's promising the matter will be resolved at the latest 29/01/2016<br> 8. Today is the 08/02/2016, still no refund to my bank account and again I was debited approximately R1200<br> PATHETIC SERVICE, DO NOT CHOOSE TELKOM MOBILE AS YOUR SERVICE PROVIDER<br> THEY ARE ***********