Promised 4mb data speed but still less than 1mb

A couple of weeks ago I received a call from a Telkom call centre to upsell me from a 2mb line speed to a 4mb. As I work from home, I need as fast a line speed as I can get. But when I spoke to the person who had phoned me to tell me that Telkom had upgraded our area from 2mb (I have yet to see even this speed!) to 4mb, I said to her that I doubt very much that the line speed would be any faster. This is because the cables in our area have not been replaced, and they cannot cope with a faster line speed. But she was adamant that our area had been upgraded so I told her to upgrade me.<br> After a couple of weeks I have not experienced any improvement in line speed - in fact our internet is so slow that it takes about two minutes to download 5mb, and often our line drops for a few seconds and then suddenly appears again.<br> So I have been upsold under false pretences and would like my account returned to the original contract without having to pay for the \upgraded"service.<br> Why and I using Hellopeter and not phoning? Because I don't have the time to wait for over 15 minutes for someone to answer and not be able to help me!"""