CR
Choene R

1 reviews | Active since Nov 2015

02 Feb 2017, 15:55

Promised 3G coverage, only given edge or nothing

<p>I bought Telkom sim card and 50 gigs data. The coverage map on Telkom website showed my area, Rua Vista ext 13, has Telkom 3G. This was also confirmed at the Telkom store in Sandton City and the consultant on their call centre.</p> <p> </p> <p>After buying 50 gigs worth of data, i only get edge and Telkom dont want to refund my money sending me from one Telkom desk to the next.</p>

0
Replies (3)
Telkom
Telkom's reply03 Feb 2017, 07:46
Official

Thank you for making contact with us.

Please privately reply with your affected number and ID number so we can further assist.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

CR
Choene R's update03 Feb 2017, 12:11
Reviewer Update

ID number is ***

You can check the number on what i have rica'd with you.

Telkom
Telkom's reply08 Feb 2017, 15:39
Official

Good day Choene,

Your query has been logged and sent to our Technical team with case number ***3.

Regards,

Busi

Telkom Social Media Team

***

Best regards,