Promise that could not be kept

Case Nos: ***1 / ***1(Reactivating of Services) + ***1(Blacklisting)<br> <br> In August 2015 i was in communication with Telkom regarding my account, due to i was unemployed my account ended up in arrears, I was advised by management that if i make a payment of R4025, i will be able to get this account activated and use the contract again. On the 2nd September 2015 i made a payment of R4100 and a case was open on the 4th September 2015, with several hello peter complaints I am still have problems getting this account activated. I been a customer for over 3 years and I get treated like I am a bad client. Due to unemployment i could not make payments, however, full payment was made. I was not once advise that my credit records will effect me getting this account activated. Yes i am under administration, however, I am not asking you to give me a NEW CONTRACT, I am only asking to REACTIVATE MY EXISTING CONTRACT THAT I HAD WITH YOU SEVERAL YEARS NOW. This is unfair when you take money from clients and make excuses that you cant reactivate the account due to credit records. That is a pathetic and lame excuse that i ever heard. If you was upfront with me, Please contact me urgently.