Progressivley Worse Internet

Over 12 months ago my line speed started dropping from the 4MB that I had been on for over a year and is now currently sitting at 1.2MB. This is the fastest line Telkom can provide me with. Why??? Why is their service degrading so rapidly that over the last year my line speed has degraded to the point where it is pretty much useless. They have been running fibre optics in my area for about 10 months now and yet I still have ****py internet speeds and no one at Telkom seems to know when they will activate the fibre network??? I am beyond frustrated with the lack of support from Telkom and the lack of service delivery. When I report the line, all they can tell me is the main cable in the area is faulty and thats it? Then change the dam cable? Do I seriously have to tell people how to do their jobs? I am not even expecting anything to come of this complaint because I know Telkom are incapable of doing their jobs. If there are any other service providers that could provide me with faster ADSL then I will gladly sign up!<br>