Profiling of customers based on disability
<p> last week I went to telkom direct in Brooklyn mall Pretoria I app**** for an upgrade and submitted all the forms they told me I can go have lunch and they will call me once everything is approved. They didn't call I had to walk there again to find out they guy there told me to await a call the next day. The next day I called them they didn't have any idea of my application or then after that they tell me my application is pending so we drove there after they had promised to call and didn't for two days in a row when I get there they tell me I don't meet the threshold then I ask for proof and they then take a long time to get my application then they tell me I have judgments for R2000 that's when I knew they didn't even process my application but funny enough there incovinience me a lot as I walk with crutches and everytime I'm there it takes a lot for me to get there but the worst part is they didn't even care for my well-being or my health to even pick up the phone and update me but felt the need to lie when there saw that other customers were listing but I went to telkom direct in Montana got my phone same day and even enquired about my previous application and they found out that my upgrade was never captured on the system. The lady that help me and the guy there were so inconsiderate and not welcoming to speak to and made me feel like I am nothing when they don't know me or anything about my finances it's embarrassing that you have no care for customers that use your products and always come back its annoying how your staff members treat people regardless of there disability </p> <p> </p> <p>Dexter Simelane </p> <p>*** that's the number they failed to upgrade </p>