profile management

Seems like I'm going to have to make one of these every week, please remove the profile managemnt from my line permanently I have an ADSL line which I've had for many years. I know its capability and have been quite happy with it Last year it seems like Telkom has adopted a new automated software system to manage your ADSL profile which limits your line speed to what they believe is the most reliable speed. So now, instead of the 7.9mbps which I have been accustomed to over the years, my line speed is now limited to 4.5mbps. I have called and asked them to remove this numerous times in the past Once again, profile management has been re-enabled on my line, after I've been begging you guys to remove it. If this is not the case please test my line and repair it to get my 7.9mbps back.