profile management

Item: Telkom
Rating: 1
Author: Luis S

Seems like I'm going to have to make one of these every week, please remove the profile managemnt from my line permanently

I have an ADSL line which I've had for many years. I know its capability and have been quite happy with it Last year it seems like Telkom has adopted a new automated software system to manage your ADSL profile which limits your line speed to what they believe is the most reliable speed.

So now, instead of the 7.9mbps which I have been accustomed to over the years, my line speed is now limited to 6mbps. I have called and asked them to remove this numerous times in the past

Once again, profile management has been re-enabled on my line, after I've been begging you guys to remove it.

Helpful (0)

Replies (3)

Telkom's replyOfficial

04 Oct 2017, 14:34

Hello cybert11

The query has been escalated to the relevant department for their attention.

Regards

Telkom Social Media Team.

Best regards,

Telkom's reply04 Oct 2017, 14:34

Official

Hello cybert11

The query has been escalated to the relevant department for their attention.

Regards

Telkom Social Media Team.

Best regards,

Telkom's replyOfficial

05 Oct 2017, 09:28

Hello cybert11

The last profile change was on the 2nd August when we changed the profile to the Telkom Fast Path profile. Since then no profile changes occurred on this service as per your request. The service was added to the Exclusion list.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom's reply05 Oct 2017, 09:28

Official

Hello cybert11

Regards

Noleen

Telkom Social Media Team.

Best regards,

Luis S's updateReviewer Update

18 Oct 2017, 02:15

Hi Noleen Please advise why my sync speed has dropped from 7.9mbps to 6.3mbps then? Regards Luis

Luis S's update18 Oct 2017, 02:15

Reviewer Update

Hi Noleen Please advise why my sync speed has dropped from 7.9mbps to 6.3mbps then? Regards Luis

profile management

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