LS
Luis S
1 reviews | Active since Oct 2010
31 Jul 2017, 23:05
profile management
<p>Seems like I'm going to have to make one of these every week, please remove the profile managemnt from my line permanently<br /><br />I have an ADSL line which I've had for many years. I know its capability and have been quite happy with it<br />Last year it seems like Telkom has adopted a new automated software system to manage your ADSL profile which limits your line speed to what they believe is the most reliable speed.</p> <p>So now, instead of the 7.9mbps which I have been accustommed to over the years, my linespeed is now limited to 5mbps.<br />I have called and asked them to remove this numerous times, atleast twice a month. The technical support staff remove this, recreate the port and the line syncs back at 7.9mpbs immediately. However after a couple hours, the software is automatically triggered and resets the line back down to 5mpbs.</p> <p>Once again, profile management has been reanabled on my line, after I've been begging you guys to remove it.<br /><br /></p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
02 Aug 2017, 09:15Hello cybert11
Your request has been sent to our network specialist for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Aug 2017, 09:15
Official
Hello cybert11
Your request has been sent to our network specialist for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
LS
Luis S's updateReviewer Update
02 Aug 2017, 10:30thanks, please can you make sure the changes are permanent, I'm 100% aware the connection may be unstable and lose sync every once in a while without the profile management.
I'm willing to live with that.
LS
Luis S's update02 Aug 2017, 10:30
Reviewer Update
thanks, please can you make sure the changes are permanent, I'm 100% aware the connection may be unstable and lose sync every once in a while without the profile management.
I'm willing to live with that.
Telkom's replyOfficial
02 Aug 2017, 10:57Hello cybert11
The service has been changed to fast path and added to the exclusion list.
Please note the following points :
- The line distance is too long to synch at the max rates of the Service Profile, on the Fast path the synch rate is very close to the MABR value. This means that any deviation on MABR will impact synch rate and can lead to a higher retransmission rate when modem tries to compensate.
- Line has a very high error rate when on the Fast Path profile, this will result in packet discards and negatively impact TCP and similar protocols in terms of increased latency and reduced throughput due to packet discards. High packet discards on these protocols result in a high retransmission rate, hence the increase in actual latency.
- There is noise detected on the line, the Fast Path profile has no protection against this, this would explain the high error rate.
- Impulse Noise has a high incidence rate when on Fast Path profile, Only the DSMS profile has INP(Impulse Noise Protection), this normally will have a negative impact on the service in terms of stability.
- This action is not recommended.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Aug 2017, 10:57
Official
Hello cybert11
The service has been changed to fast path and added to the exclusion list.
Please note the following points :
- The line distance is too long to synch at the max rates of the Service Profile, on the Fast path the synch rate is very close to the MABR value. This means that any deviation on MABR will impact synch rate and can lead to a higher retransmission rate when modem tries to compensate.
- Line has a very high error rate when on the Fast Path profile, this will result in packet discards and negatively impact TCP and similar protocols in terms of increased latency and reduced throughput due to packet discards. High packet discards on these protocols result in a high retransmission rate, hence the increase in actual latency.
- There is noise detected on the line, the Fast Path profile has no protection against this, this would explain the high error rate.
- Impulse Noise has a high incidence rate when on Fast Path profile, Only the DSMS profile has INP(Impulse Noise Protection), this normally will have a negative impact on the service in terms of stability.
- This action is not recommended.
Regards
Noleen
Telkom Social Media Team.
Best regards,
LS
Luis S's updateReviewer Update
02 Aug 2017, 14:08As per my previous message, I am aware of the error rate, the SNR and attenuation caused by the distance to the exchange and line quality, but as per my request I would like to remove the management permantently.
I'm fully aware of the consequences and would like you to proceed with this regardlessly.
Regards
Luis
LS
Luis S's update02 Aug 2017, 14:08
Reviewer Update
As per my previous message, I am aware of the error rate, the SNR and attenuation caused by the distance to the exchange and line quality, but as per my request I would like to remove the management permantently.
I'm fully aware of the consequences and would like you to proceed with this regardlessly.
Regards
Luis
Telkom's replyOfficial
03 Aug 2017, 07:23Hello cybert11
The service has been changed to fast path.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply03 Aug 2017, 07:23
Official
Hello cybert11
The service has been changed to fast path.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
03 Aug 2017, 10:10Hello cybert11
Thank you for taking my call.
As discussed, please monitor. We will await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply03 Aug 2017, 10:10
Official
Hello cybert11
Thank you for taking my call.
As discussed, please monitor. We will await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,