PP
Preeya P

1 reviews | Active since Sept 2013

16 May 2015, 15:52

PRODUCT SOLD TO THE WRONG TYPE OF CUSTOMER

I purchased the Huawei modem on a 24 month contract a few months ago, I was not given the proper sales advice and I've logged complaints before in relation to this as well. I only received an apology from the manager and a promise that the situation and quality of service would be sorted out but I must admit that months down the line I find myself unhappy in possession of the wrong device as this device as it is actually intended for business users as advertised which I only started seeing afterwards on your guys ads even though the sales guy told me that it would be perfect for the use I intended to put it to. I often have to carry this big device around when attending classes and/or meetings which is such a huge inconvenience. Please close the Lenasia Trade route mall store down or hire new people who know what they are doing and do not leave customers in such a huge predicament. I am not wiling to go and buy another device on its own CASH as I am already paying R450 for this contract. Please advise what are your guys recommendations on this.<br> Regards<br> Unhappy customer

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Replies (1)
Telkom
Telkom's reply16 May 2015, 17:21
Official
Hello Preeya123,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111273.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team