CD
Chris D

1 reviews | Active since Mar 2013

09 Jun 2015, 21:01

Product sold by telemarketing not delivered

Ordered Telkom data contract R89/month for 1Gig data including 3G modem - 21May2015.<br> Person selling it stated that I would receive it within 2 to 5 working days and that there would be a 7 working day cooling period for me to decide whether I would like to cancel. The first debit order R99 has already been deducted end of May2015.<br> After battling to get hold of Telkom as I did not take note of who was calling me (I was on the road), I was referred to Sell direct. After contacting Hello Peter on 4 June about poor service od Sell Direct, Sell direct got hold of me on 5 June stating they do not have this order, and that it is could be some other company. I then got a call from *** (also on 5 June) stating that my order would be delivered on Monday 8 June. <br> When I dial the *** number a voice message always says the number is busy. Today is Tuesday 9 June, still nothing. Unfortunately all the correspondence was done while I was mobile so I do not have any contact names or contact telephone numbers. Please try assist. Thanks, Chris

0
Replies (1)
Telkom
Telkom's reply10 Jun 2015, 09:11
Official
Hello ChrisDaniel,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway. Our Sales team will revert.
***

Regards
Frank Mkwa****
Social Media Team