Product renewal without Permission

<p>By the end of September I was contacted by one of your agents to ask if I wanted to renew my 10gig + 10gig contract which was 199/pm. I HAD CLEARLY SAID NO!!!. Why was this contract renewed without my permission!!! And the worst of it is, is that Telkom are now charging me R376.42 for a contract that I have not extended. Who gave Telkom the right to just extend this contract? As I already have an LTE 100gig + 100gig contract with you, I DO NOT WANT OR NEED AN EXTRA PRODUCT. As a long serving client of Telkom, I cannot express my disappointment any more.I have made contact with 2 of your agents and was promised to get an answer within 72 hours, but am yet to get a response to my query - case 198 460 89. I am not prepared to pay for Telkoms mistake and expect this matter to be resolved without any further necessary need to escalate. Thank you.</p>