Product Purchased Still Not Active After 1 Month

A deal was run in Jan - R599/month x 24 for uncapped Telkom LTE.<br> I was sent a branded email on 11 Jan saying \Your Application Was Successful!\" with the below ticket number:<br> # ***<br> <br> We have contacted the call center twice, it was apparently escalated, I have gone in store once.<br> Today I have spoken to two incorrect people who have passed me around the call center. I am not on hold. It has been 48minutes. <br> <br> It has been a month and a half and the deal is still not active on my side.<br> <br> A response from a communications company would be great.<br> <br> Thanks<br> "