Product not provided not communication

<p><span style="color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; white-space: pre-wrap; background-color: #ffffff;">I received my lenovo intel i5 laptop on Saturday from telkom after a long delay on saterdaay but in the pamphlet it said the laptop came with a free laptop bag and Microsoft office 365 I got the free bag but there was no Microsoft office with it the store said they would sort it out as they were unaware of the free office untill I showed them the telkom pamphelet I went back to the store the next they said they have lodged the request for the free Microsoft office but no one has contacted me and provided me with any feedback regarding the advertised Microsoft office that was meant to come free with my pc this is disgusting they are not taking any resposiblity at all </span></p>