Product not delivered, no feedback, etc, etc.

I ordered my landline (analogue) early October, this was eventually installed on the 23rd of November 2015. At the time the time I placed the order, I enquired as to the availability of ADSL on the property (which was confirmed). I then immediately ordered an ADSL line (24/11/2015).<br> <br> However, before committing, I asked the agent to again confirm the speed and availability of ADSL for my property, I was assured there will be no problems in installing the product. I therefore committed. I was told at the time that the line will be active in 48hours. Once this time expired, I called in only to be told (in a very respectful manner) that installation takes up to 7 working days and that I was mistaken. I therefore waited for 7 working days to pass. <br> <br> During the entire time I received no feedback from Telkom Re: hold up or delays. I assumed everything was still on track.... I was horribly disappointed that there were in fact no ports available for the area, and that this was causing the delay. I would accept this if it was communicated to me by either the initial two sales agents, or if the technical department notified me of this - non of this happened.<br> <br> This is UNACCEPTABLE!