Product not as per contract agreed. Pathetic service by Service Manager

<p>On the 8th Aug 16 i called in and took out a contract with Telkom mobile. I enqurired regarding the contract offerings which included 1 gb of data per month. The contract was processed and i got my phone on monday. on monday evening i activated the contract and saw that i did not get the 1gb as agreed. i called telkom on tuesday - after waiting an hour spoke to an insulting consultant or floor supervisior who tried to tell me that the promo of 1gb fizzled out at the end of July. i asked him to pull the call (and send to me) as that was part of the contract. I also enquired as to how i cancel the contract as Telkom did not honour the contract. He sent me an email confirming that i would be liable for courier fees as well as use of the phone (the phone which i had for less than a day). i explained to him that im not cancelling cos i want to but rather cos telkom did not honour their agreement. I then asked to speak to someone senior - Mr Faizel Bolley then spoke to me and confirmed that he will investigate, pull the call and revert by 16.30 yesterday as to the way forward. to date i have had nothing and no body has called back. Mr Bolley is a service manager and he did not have the courtesy to call me back. i even followed up with the same floor manager today (after another 45 minutes). i also sent two emails to him to please get Mr. Bolley to call me back. I am super fed up and i am prejudiced 1) Telkom wants me to penalty fees for a contract that i have to cancel due to their mess up 2) their lack of response is making my "device use" period longer than what it is. Telkom has breached the contract that was agreed with their sales agent and further has not ttried to remedy the matter - rather they want to further prejuice me. I have also asked for recordings so i can submit my complaint to the relevant autority as well as persue my legal rights however they have not responded to this aswell.</p>