Product Misrepresentation/overcharged invoice

I’m incredibly frustrated with the lack of transparency and communication I recently experienced with Telkom. I wasn’t informed about additional charges upfront, and after numerous attempts to resolve the issue, I am exhausted from having to explain the same thing repeatedly.

What concerns me most is the focus on protecting untrained staff who provide clients with misleading information just to make a sale. It’s disheartening when a company prioritizes sales over honesty and customer satisfaction. I hope Telkom will consider a better approach, where transparency and accountability are at the forefront, and clients are given clear, accurate information from the start.