Product Knowledge and Service (Awaiting)

Good day,<br> <br> I am very disappointed the way Telkom The Glen has handled my business application for the promotion on the Ipad Mini 3 16GB Gold promotion that is on 1GB for R329.<br> <br> The application was done on the 20th June 2015 when the offer was released which went for approval and came back successful on Tuesday the 23rd June 2015 but they had advised that they did not have stock and would source from other branches. On Wednesday the 24th June 2015 they called to say they have everything and ready for collection which we went through the evening but to find out they had the silver and not the Gold already the deal was incorrect and they also did not even have the promotion on the system I had to explain to them it's in the new book with the new offer. Friday afternoon they give us a call and say that everything has been sent through to Cresta, I get to the shop and the lady that helped enquired with her manager and they said that it was sent to the Glen as it was requested. Sunday we go to the Glen and they said they don't have anything.<br> <br> SO DOES TELKOM WANT MY BUSINESS OR NOT AND IF SO CAN I HAVE THIS MATTER RESOLVED WITH A MATTER OF URGENCY AS IT IS 11 DAYS NOW!!!